Tousled | How It Works & FAQ

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Ready to experience the ultimate in celeb style?? Tousled is your connection to licensed and vetted salon professionals who travel to you! Forget traveling to things, let things come to you =) more about how Tousled works below…

What is Tousled?
Tousled is the modern salon & spa where professionals travel to you.  Much like Uber, AirBnB, & Instacart, Tousled is an app that lives in your pocket. We offer instant access to licensed and vetted salon & spa professionals on your schedule.

What services does Tousled offer?
Tousled offers the full suite of salon and spa services.  Don’t see something on our quick book menu? Just email, text or call us: team@tousled.me or 206-588-6369.

Where is Tousled located?
The great thing about Tousled is that all salon & spa professionals travel to YOU! You can book professionals directly from the smartphone in your pocket. Whether you would like your service at home, in a hotel, or even at your workplace, our licensed professionals come to the venue of your choice, fully equipped with tools and products.

Appointment
  • How do I book an appointment?
    • To book an appointment you must sign up for a user account through the Tousled App or Website.
    • On App – You can download the Tousled App for free in the Apple Store and have beauty at your fingertips. Simply log into your account via the app, ‘Browse Menu’, and then select your desired service. Next, you will set the date, time, and place of your appointment and then move to the checkout screen to submit payment. Voila! You can relax while our team finds the perfect stylist match for you.

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  • On Website – After you login, you can click on a service to book. You can set the time, date, and place of your appointment and submit payment. You will be notified within 2 hours of a match with your stylist.

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  • How far in advance will I need to book my appointment?
    • Tousled works with a large networks of highly trained, licensed and vetted stylists.  We can often match you with a professional for a same day appointment but your chances of a successful booking increase when you can book in advance.
  • How do I communicate with my stylist and view the details of my appointment?
    • Once you have prepared and booked your appointment you will have access to the details and a texting button to message your professional. You can find this when you log into your account and go to Bookings.  You will also be able to upload any number of photos of your envisioned style! We highly encourage utilizing this tool for you to truly communicate your desires to your stylist. As they say, a picture is worth a thousand words.

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Left: App View Right: Web View
  • While communicating with your professional through your Tousled booking, please share any relevant information about your expectations and your sensitivities.  This might include allergies, personal preferences or instructions for parking. Your professional will use this information to ensure a personalized, high-quality experience.
  • How should I prepare for my appointment beforehand?
    • Please have a designated area for our service providers to set up their products and tools, preferably near an outlet with a chair/stool and a surface area for our stylists to set their equipment down on.
    • For makeup: have freshly cleaned, toned, and moisturized skin. (45 minutes)
    • For blowouts and haircuts: have your hair freshly washed and damp or your stylist will re-wet it with a spray bottle. (45-60 minutes)
    • For classic updos and styles: we suggest that your hair should be dry and have been washed the day before your appointment. (60 minutes)
    • For manicure and pedicure: your stylist will prepare you nails, but let her know if you need to have acrylics removed. (30-75 minutes)
    • Although Tousled loves animals, for the safety and well being of your stylist, we kindly request that you kennel or remove your ‘furchild’ from the area.
  • Will I need to provide any products or tools for my appointment?
    • Not at all! All of our service providers have carefully reviewed mobile professional kits that include all of the products necessary to make you look and feel fabulous.
Payment
  • How do I pay for my service?
    • Upon booking your service, you will be prompted to pay for your service online once you have set up the location, time, and date.
  • How much does Tousled cost?
    • The price of Tousled depends upon the service that is requested. These prices are comparable to a high-end salon or spa. For a complete price list, please look at our menu page: https://tousled.me/my-bookings/create
  • I am running late for my appointment, what should I do?
    • If you happen to be running late to your appointment there are two things that you should do. First, you should communicate with your stylist via the Tousled messaging system and let them know that you are running behind schedule. If your professional has a flexible schedule with no bookings directly after yours, they may be able to accommodate you. If this is not the case, please call Tousled directly in order to cancel your appointment or move it to a later date. Please refer to our cancellation policy below for further guidance.
  • I must cancel my appointment, what is Tousled’s cancellation policy
    • —-
Service Logistics
  • Who will be my service provider?
    • All of Tousled’s stylists are licensed and vetted professionals. Before providing services for clients, our experienced team conducts practical interviews with each stylist to determine their skill set. Once you have booked an appointment, Tousled will match you with the perfect stylist in order to fit your needs!
  • What is the difference between the different levels of stylists?
    • At Tousled there are four levels of stylists; Junior Stylists, Senior Stylists, Expert Stylists, Diva Stylists.
      • Junior Stylists are those that have been professionally providing services for one to three years.
      • Senior Stylists are those that have been professionally providing services for three to seven years.
      • Expert Stylists are our professionals that provide services and additionally teach other stylists.
      • Diva Stylists have been featured in prominent news articles or magazines and have worked with celebrities such as Lady Gaga and The Real Housewives of Beverly Hills.
  • Can I rebook or request my favorite stylists?
    • Yes! You will have the option of rebooking with your stylist at a later date after your first service is complete. Additionally, you can easily request a stylist by navigating to their professional portfolio. At the bottom of each professional’s portfolio there will be a list of services that they offer and a direct booking link!
Corporate Group Events
  • How do group events work?
    • Tousled is happy to accommodate corporate group events where our stylists will come and provide spa and salon services for your employees in the office. Group events are planned in advance and set for a certain date and time period, typically lasting several hours.
  • Are corporate rates discounted?
    • Tousled offers discounted rates for a range of services including, but not limited to, men’s and women’s cuts, manicures, and massage therapy. Corporations may either choose to ‘treat’ their employees to the services by paying for each service, or they may require employees to pay for their individual discounted services.
  • How many stylists come to an event?
    • The amount of stylists can range depending upon the size of the event. If many clients are interested in booking in advance, then Tousled will provide more stylists to accommodate the amount of clients that will attend the event. The amount of stylists is also determined by what services are being offered. If cuts, manicures, and massages are being offered for instance, there will be a minimum of three stylists but most likely there will be more
  • Do people book in advance?
    • In order to reserve a time slot many corporate employees choose to book in advance. It is possible that our stylists at the event may be able to accommodate walk-ins depending upon how many clients have booked in advance. In order to guarantee services, Tousled recommends booking a time slot for the event beforehand.

 

 

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